How long does an order usually take?
We estimate a two week turn-around for all orders, from the date that the order is placed. This gives us time to design and create your custom order just for you. During our busiest production times, our turn-around time may be extended, but we do our best to anticipate this and communicate to you ahead of time.
If you need your order for an event or specific date, please communicate this to us when ordering! In some cases, we may need to charge a rush production fee.
How much does shipping cost?
We charge an average flat rate shipping charge of $12 per order. This may be increased for larger orders, depending on size and weight. We can also offer expedited shipping at an additional cost, please contact us for an estimate.
Can I return an order?
As everything is made to order, we do not accept returns on personalized items unless we have sent an incorrect design. When submitting your customization, please double check that you’ve spelled everything exactly the way you would like it to appear, including capitalization.
Claims for damaged or incorrect merchandise must be made within 1 week of receiving your order.
Can I order a custom tray?
All designs will come exactly as shown. If you would like to make an alteration to a design, please contact us.
We reserve the right to charge more for complicated or time-consuming custom designs.
Can I put my artwork/photograph/wedding invitation/business logo on one of your products?
We are more than happy to create a custom item for you with your artwork/photograph/wedding invitation/business logo! However, please make sure that any file you are using belongs to you or your customer!
Do you offer design proofs?
Digital proofs are available for any product at $5 a design. We will email a digital proof to you within 2-3 business days of receiving your order, and it will include one edit.
If you have a question that we have not answered, please email us at: firstname.lastname@example.org