Return Policy

Making a Return

To initiate a return, please email our team at hello@evyjacob.com. Once a return request has been received, we will email you a pre-paid return shipping label within 1 business day.

Please be sure to mail your return back within 14 days of receiving it to be eligible for a refund or an exchange. After the 14 days period, we will no longer be able to accept any return for an exchange or a refund. Items must be returned to us unworn with all tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.

You must request a return authorization before sending your item back. Only send returns using the pre-paid return label emailed to you so we have the ability to track the return. We cannot refund a lost return that was sent using a method other than our return labels.

 

Receiving a Refund

Once we receive your return, please allow 2-3 business days for your return to be processed at our office. Your refund will be credited to the original payment method used for the original purchase – please allow up to 5-10 business days for your institution to post the refund to your account. We’ll send you an email when the return has been processed and the refund has been initiated.

 

Final Sale Items

Any items marked “FINAL SALE” are not eligible for return or refund. All personalized or custom items are final sale. All jewelry, unless otherwise marked, is final sale. All price adjusted items, including discounted items (aka sale!), are final sale.

 

Exchange Policy

Due to the nature of our inventory, we are unable to process exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.

 

Incorrect, Damaged or Defective Items

Each item that leaves us is inspected by our team and packaged to ensure that they stay in perfect condition on their way to you. If for some reason you receive a damaged, defective or incorrect item, please contact us at hello@evyjacob.com with a photo of the damage, or description of the wrong item you received, along with your order number. We will make sure to take care of you!

 

Are returns free?

Yes! Once you initiate the return process outlined above we will email you a pre-paid UPS shipping label for you to mail back your order.

 

Thank you for shopping with us!